Returns and Refunds

Return Policy

If for any reason you are not happy with a product you have ordered from IFI's Online Store, please contact our store support at in order to begin the process for returns, replacements, or refunds. Please be sure to include your order number, email, full name, and mailing address.

For all returns or replacements, please send them using an insured shipping method to:

Idea Factory International
IFI's Online Store
108 W. Walnut St. 
Suite 250
Gardena, CA 90248

You can RETURN an unopened product for a full refund within 20 days of delivery. Please be sure to return it in its entirety, with all components included. We cannot provide refunds for products that aren’t returned in full. Please note we are unable to process refunds for Steam versions of our Limited Editions once your game key has been sent via email.

You have 20 days from the date of delivery to REPLACE a product or components of a product (such as the outer box,
a bonus item, etc.) that was damaged, defective, or compromised during shipping. Please send the damaged goods to the address listed above.

If the full product needs to be replaced, be sure to send it in its entirety, with all components included, and unopened.

Once we’ve received the item, we will replace the product. Please make sure that you use an insured shipping method to send the returned goods to us since we will not be responsible for any lost or misdirected packages.

*Because of the nature of Limited Editions, we cannot guarantee that we will have products or components of products in stock for replacements.
*Any further questions, please message us at


About Cancellation of Preordered item 
Once we print the shipping label for your preordered item, we will not be able to cancel your order. Please make sure to contact us by the Monday before the release date of your pre-ordered product.
For example, if the product release date is 2/24, we will accept requests for cancellation until 2/16.